We want to make your shopping experience as smooth and hassle-free as possible. This guide will help you understand how payments, shipping, returns, and refunds work at G3kids.in
Payment Methods
We offer a variety of secure payment options. All transactions are processed under Mirthuni Apparel Sourcing Service, our parent company. Your invoice will reflect this name.
|
Payment Method |
How It Works |
|
Cash on Delivery (COD) |
Pay in cash when your order arrives. Available in selected PIN codes. |
|
UPI (Unified Payment Interface) |
Use apps like Google Pay, PhonePe, and Paytm to pay instantly. |
|
Credit & Debit Cards |
We accept Visa, MasterCard, and American Express. Secure transactions guaranteed. |
|
Net Banking |
Direct transfer from your bank account. |
|
Digital Wallets |
Pay via Amazon Pay, Paytm, MobiKwik, and more. |
Is My Payment Secure?
Absolutely! Your details are protected by 256-bit encryption , and we use trusted payment gateways with fraud detection measures.
Shipping & Delivery
We aim to deliver your orders quickly and safely.
Shipping Charges
|
Order Value |
Shipping Fee |
|
₹1000 & Above |
Free Shipping |
|
Below ₹1000 |
₹60 shipping charge |
Order Tracking
- Once you place an order, you’ll receive a confirmation via email, WhatsApp, and SMS .
- We’ll send you a tracking number so you can check your delivery status anytime.
Delivery Time
- Estimated delivery time is shown during checkout.
- If there’s any delay, we’ll notify you via email and SMS .
- We don’t offer compensation for delays beyond our control.
Cash on Delivery (COD) Availability
- COD is available for selected PIN codes.
- Use our serviceability tool on the payment page to check if COD is available in your area.
Returns & Refunds
We offer easy returns within 3 days of delivery, with some conditions:
|
Reason for Return |
Refund Process |
Conditions |
|
Product is damaged or defective |
Full refund, including shipping charges |
Report within 3 days of delivery |
|
Wrong item received |
Full refund, including shipping charges |
Report within 3 days of delivery |
|
Changed your mind? |
Refund, but shipping charges are non-refundable |
Product must be unused and in original packaging |
Non-Returnable Items
To ensure hygiene, we cannot accept returns for:
- Lingerie, briefs, panties, socks, and similar innerwear.
Exchanges
Need a different size? You can request an exchange within 3 days of delivery , as long as:
- The product is in its original condition with tags intact.
- We have stock available.
- One exchange is allowed per order.
|
Exchange Reason |
Eligibility |
|
Size issues |
Exchange within 3 days (if stock is available) |
|
Order mistake |
One exchange allowed per order |
How to Request a Return
- Email us at info@g3kids.in with your order number and reason for return.
- If needed, upload images to support your claim.
- Provide your pickup address and, for COD orders, your bank details .
- We’ll approve the return and send you a return shipping label .
Refund Timelines
|
Payment Type |
Refund Time |
|
Prepaid (Card/UPI/Net Banking) |
7-10 business days to original payment method |
|
COD Orders |
3-5 business days via NEFT or wallet credit |
|
GST Refund |
GST amount is refunded (except for GST on shipping charges) |
Important Return & Refund Rules
|
Rule |
Details |
|
Products must be unused and in original condition |
Returns without tags or in used condition won’t be accepted. |
|
Returning an item with a free gift/offer? |
The free item must also be returned. |
|
Sent back the wrong item? |
We are not responsible for mistakenly returned products. |
Need Help? Contact Us!
If you have any questions, we’re happy to help.
- Email us at: info@g3kids.in
- Our support team is here to assist you with payments, shipping, returns, and refunds.
We appreciate your trust and look forward to giving you a fantastic shopping experience at G3kids.in!
